FAQ AND POLICIES

PAYMENT

We process online transactions securely through PayPal. Please notice that you can enter your credit card details when checking out with Paypal, even if you don't have a Paypal account or if you don't feel like using it. It's safe, easy to use and no fees are included. Feel free to contact us if you have any questions regarding to your transaction.

HOW LONG WILL IT TAKE TO HAVE MY ORDER READY?

If we have your desired product in stock we will ship it as soon as possible, if we don't it will take us between 7-14 business days to have it packed & ready for shipping. Please understand that working with ceramics takes time, its important for us that you will get your product as perfect as we want it to be! 

 

SHIPPING

We ship items worldwide with registered mail, once your order is leaving our studio we will provide you with a tracking number. International standard shipping takes about 7-14 business days. Express shipping is also available worldwide, estimated time of delivery is 3-6 business days, please mark this option when checking out. 

Duty/Import taxes are the responsibility of the customer.

EXCHANGES, RETURNS, DAMAGED GOODS

The items leave our studio in perfect state and shipped with protective packaging. However, damage can occur while in shipment. We will accept returns for damaged goods and replace them. We need to receive photos of the damaged items and packaging via email within 48 hours of delivery as proof. If for any other reason you are not satisfied with the product please contact us. You may replace it within 14 business days, Shipping costs are excluded.

 

DO YOU MAKE CUSTOM ORDERS?

We do! Contact us to find out if we can make what you have in mind.

WHERE CAN I SEE YOUR PRODUCTS IN PERSON ?

Our products are available in different design shops and museum shops around the world, you are welcome to contact us for your nearest shop. If you are visiting Tel-Aviv we invite you to schedule a visit at our studio.

WHOLESALE

We work with retailers around the world, please feel free to contact us for more information about our line.

We will be happy to get back to you with shipping costs and estimated times of delivery: theyahalomis@gmail.com

PACKAGING & GIFT WRAPPING

Our products are shipped with protective packaging.

If your order is a gift for a loved one, let us know! We will be happy to gift wrap it and add your words.

CUSTOMER CARE

Email theyahalomis@gmail.com

or call +972-54-6615155 . +972-52-4616461

 

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★★★★★

Beautiful and arrived

so quickly!

Beverley Becker

CHICAGO, IL

★★★★★

The salt and pepper shakers are beautiful. I love that they are handmade. I love the colors and texture. I love the minimalist design. I am gifting this for Christmas and know the recipients will love them. Great seller - fast shipping.

Zenel Doucet

METAIRIE, LA

★★★★★

So incredibly beautiful. Well packed and shipped To Texas with absolutely no issues.

Katherine Baxley

HOUSTON, TX

★★★★★

Absolute perfection!

Tara Capece

WASHINGTON, DC

INFO

HELP

SHOP

Located in Israel? 

You're welcome to place your order on the phone:

052-4616461 | 054-6615155

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theYahalomis@gmail.com 

© 2020 by Tal Hadar and Roy Yahalomi