FAQ

PAYMENT

We process online transactions securely through PayPal. Please notice that you can enter your credit card details when checking out with Paypal, even if you don't have a Paypal account or if you don't feel like using it. It's safe, easy to use and no fees are included. Feel free to contact us if you have any questions regarding to your transaction.

HOW LONG WILL IT TAKE TO HAVE MY ORDER READY?

If we have your desired product in stock we will ship it as soon as possible, if we don't it will take us between 7-14 business days to have it packed & ready for shipping. Please understand that working with ceramics takes time, its important for us that you will get your product as perfect as we want it to be! 

 

SHIPPING

We ship items worldwide with registered mail, once your order is leaving our studio we will provide you with a tracking number. International shipping takes about 7-14 business days.

Express shipping is available worldwide, estimated time of delivery is 3-6 business days, please mark this option when checking out. 

If you need super express shipping of 1-3 business days please contact us for your country's rates: theyahalomis@gmail.com

Duty/Import taxes are the responsibility of the customer.

EXCHANGES, RETURNS, DAMAGED GOODS

The items leave our studio in perfect state and shipped with protective packaging. However, damage can occur while in shipment. We will accept returns for damaged goods and replace them. We need to receive photos of the damaged items and packaging via email within 48 hours of delivery as proof. If for any other reason you are not satisfied with the product please contact us. You may replace it within 14 business days, Shipping costs are excluded.

 

DO YOU MAKE CUSTOM ORDERS?

We do! Contact us to find out if we can make what you have in mind.

WHERE CAN I SEE YOUR PRODUCTS IN PERSON ?

Our products are available in different design shops and museum shops around the world, you are welcome to contact us for your nearest shop. If you are visiting Tel-Aviv we invite you to schedule a visit at our studio.

WHAT ABOUT WHOLESALE?

We work with retailers around the world, please feel free to contact us for more information about our line.

We will be happy to get back to you with shipping costs and estimated times of delivery: theyahalomis@gmail.com

PACKAGING & GIFT WRAPPING

Our products are shipped with protective packaging.

If your order is a gift for a loved one, let us know! We will be happy to gift wrap it and add your words.

Located in Israel? You're welcome to place your order on the phone: 052-4616461 // 054-6615155

JOIN US ON INSTAGRAM!

theYahalomis@gmail.com 

© 2017 by Tal Hadar and Roy Yahalomi

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